Start with the help library
Search for the action or error you are trying to resolve. The website support assistant can help with general guidance. Do not treat an automated response as confirmation that an account change, payment action or refund has been completed.
Create a request
Open Submit a Request and sign in for account-specific help. Give the request a descriptive subject, explain what you expected and what happened, and include relevant non-sensitive details. A successful submission displays a ticket reference.
Follow the same ticket
Open Support Tickets to check the status and replies for your account. Reply in the existing conversation when providing more information. Avoid opening duplicates for the same issue. No response time is guaranteed by this article.